Practical, English-speaking help when you need it
Sometimes you don’t need a complete support package—you simply need a reliable local person to help with a specific task.
White Umbrella provides practical, English-speaking assistance for guests staying in Bodrum and property owners who need help coordinating something locally.
How we can help
Guest Assistance can include:
- Contacting local businesses and service providers
- Arranging restaurant reservations and licensed transport
- Accompanying you to an appointment or local office
- Helping with basic communication and general interpretation
- Collecting or delivering agreed items
- Completing local errands and purchasing requested essentials
- Contacting pharmacies about opening hours, availability or collection
- Meeting a supplier, technician or service provider at a property
- Providing updates to owners who are away from Bodrum
- Helping resolve practical issues during a guest’s stay
Requests are subject to availability and must be agreed in advance.
Standard service rates
Remote assistance
- Daytime remote assistance: £25 / €29 / $32 per hour
- Evening remote assistance: £35 / €41 / $45 per hour
Remote assistance can be used for calls, enquiries, reservations, provider communication and practical coordination.
Local assistance
- In-person assistance: £52 / €61 / $67 per hour
- Appointment accompaniment: £65 / €76 / $85 per hour
- Courier or errand service: £52 / €61 / $67 per hour, plus mileage and purchases
- In-person interpretation: £56 / €65 / $72 per hour
- Remote interpretation: £39 / €46 / $50 per hour
Booking and coordination
- Licensed transport booking: £22 / €26 / $30, plus the provider’s fare
- Official translation coordination: £22 / €26 / $30, plus the translator’s fee
- Airport meet-and-greet: £52 / €61 / $70, plus the licensed transfer cost
- Additional mileage: £0.75 / €0.90 / $1 per kilometre
A flat coordination fee covers contact with one provider, booking confirmation and one amendment. Further changes or additional providers may incur another coordination fee.
How it works
Tell us what you need, where the task is located and when it must be completed. We’ll confirm availability, estimate the required time and identify any mileage, purchases or provider charges before beginning.
Hourly services have a one-hour minimum. After the first hour, additional time is billed in 30-minute increments, with each started half-hour rounded up.
Purchases, tickets, transport fares, supplier charges and other third-party costs are paid separately. Receipts will be provided for agreed purchases when available.
Important information
White Umbrella provides practical concierge assistance and coordination. We do not provide medical care, legal representation, licensed passenger transportation or emergency response.
Passenger transportation is arranged through licensed third-party providers. For a medical emergency, call 112 or contact the treating clinic.
Ask about Guest Assistance
Send us the task, location and preferred date through WhatsApp. We’ll confirm whether we can help and provide the expected cost before work begins.